RETURN POLICY 

Don’t love it?

RETURN IT

We Offer 100% Satisfaction Guarantee On All Orders. If Your Order Does Not Exceed Your Highest Expectations, We Will Refund The Amount For All Unused, Unopened Merchandise Within 30 Days. The Shipping Fee To An Order Is Nonrefundable.

RETURN QUALIFICATION

  1. Order Must Be Purchased From Eyelure.Co
  2. Unused & Unopened Product Are Eligible For A Return
  3. Returned Product Must Be Associated With The Original Order Number
  4. No Visible Signs Of Use (Including Lash Glue) Or Any Discrepancy With The Product
  5. Product Must Be In Original Packaging
  6. Gift Sets & Kits Must Be Returned In Full
  7. Final Sale Items Cannot Be Returned
  8. Returns For International Customers

SUBMIT RETURN REQUEST

Complete your return request return request. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you’ll receive your return instructions. If your return is disapproved, you will receive an email.

SEND IT BACK

Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address:

EYELURE 

83-c small industrial Estate pakistan 51310

APPROVAL & REFUND

Your return will be processed within 14 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of Eyelure.

DEFECTIVE OR DAMAGED PRODUCT

We will exchange any   item that is defective or may have been damaged during the shipping process. These products can be replaced for the same product/shade you purchased, within 14 days of delivery.

INCOMPLETE ORDERS

If your package is incomplete, please send a photo of your entire order including the packing slip to info@eyelure.co within 14 days from delivery date. Once confirmed by EYELURE the missing item(s) will replaced . After the given time frame EYELURE is subject to deny the mistake inquiry.